Ordering Policies and Procedures
Syringes, vials, and other consumable items can be ordered in the following ways:
- By completing the form at the bottom of this page.
- By faxing in your purchase order (818-341-2927).
- By phoning in your purchase order (818-341-2906).
- By mailing in your purchase order.
- By mailing a cashier's check or money order made out to "Zinsser NA" (if you prefer not to order via purchase order). Your order will be shipped when the check is cleared.
Our Contact Information:
Zinsser North America
19145 Parthenia Street, Suite C
Northridge, CA 91324
Phone: 818-341-2906
Fax: 818-341-2927
E-Mail: info@zinsserna.com
Zinsser North America sells only to North America and South America. If you would like to place an order from other locations, we will be glad to direct your request to the correct Zinsser location for immediate follow-up.
PAYMENT
We now accept payments via Paypal which also allows you to pay by credit card. First please contact us via email or phone in order to get the final amount for your order, which will include any applicable sales tax and shipping. We will send you an invoice for the proper dollar amount to enter into the Paypal Item price field. After you have received your price click the Buy Now button below to go to Paypal. Please enter your dollar amount and then pay either with your Paypal account or your credit card.
SHIPPING
Syringes are shipped by standard ground either from Northridge, California or using FedEx Europe from Germany. If you require expedited shipping (within 1-3 days) please contact us. Prices do not include shipping.
SALES TAX
Sales tax will be added if applicable.
RETURNS
Returns require an authorization number issued by our company. All authorized returns must be unused in the original condition (factory fresh, original boxes, with all accessories). If the product has been used in any way it cannot be returned. All authorized returns must be made within 30 days and must be shipped prepaid to the address we provide you with your authorization number. All authorized returns are subject to a 20% restocking fee. If you meet the above guidelines, you may request an authorization number by clicking here and filling out the form with your name, the date of purchase, product description and reason for the return request. Returns without authorization will be refused.
CANCELLATIONS
To cancel an order not yet shipped contact us by email at info@zinsserna.com or call 818-341-2906. Please include the original Purchase Order number and Part Number(s) for items ordered . Order cancellations that have shipped but not delivered are also subject to a 20% restocking fee. Thank you for your cooperation and understanding. Shipping and handling costs are not refundable.
About our syringe prices: The prices shown on the web pages are standard list prices for quantities up to 24. For quantities of 25-99 of the same part number on a single order a 10% discount will be applied. For quantities of 100 or more of the same part number on a single order a 25% discount will be applied. Zinsser NA syringe sales are valid only in North and South America. OEM/Resellers: If you require syringes for use in an instrument or product that you are selling, please contact us to discuss pricing.
REQUIRED INFORMATION FOR PURCHASE ORDERS
If you are an existing Zinsser NA customer, simply include your purchase order (PO) number and your items will be shipped immediately and you will be invoiced. Please include your company name, contact person, PO# and shipping address. Also please provide a notation if you have special shipping requirements.
If you have not ordered from Zinsser NA before, please send your vendor form to the above address via fax or email along with your purchase order number. Alternatively you may send bank references. Please complete all of the fields below and if the billing address is different than the shipping address please indicate this in the Additional Comments box.