Ordering Policies and Procedures
Minimum Order Amount is $200.00
Syringes, vials, and other consumable items can be ordered in the following ways:
- By completing the form at the bottom of this page
- By emailing your purchase order to PO2.ZinsserNA@irco.com
- By calling 530-273-8888
- For credit card purchases, please complete this form and email to PO2.ZinsserNA@irco.com : CREDIT CARD AUTHORIZATION FORM
Ship/Invoice from address:
12740 Earhart Ave
Auburn, CA 95602
Remit to Address (invoice payment):
PO Box 954353
St. Louis, MO 63195
Terms and Conditions of Sale please click here
SHIPPING
Syringes are shipped by standard ground either from Auburn, California or using FedEx Europe from Germany. If you require expedited shipping (within 1-3 days) please contact us.
SALES TAX
Sales tax will be added if applicable.
RETURNS
Returns require an authorization number issued by our company. All authorized returns must be unused in the original condition (factory fresh, original boxes, with all accessories). If the product has been used in any way it cannot be returned. All authorized returns must be made within 30 days and must be shipped prepaid to the address we provide you with your authorization number. All authorized returns are subject to a 20% restocking fee. If you meet the above guidelines, you may request an authorization number by clicking here and filling out the form with your name, the date of purchase, product description and reason for the return request. Returns without authorization will be refused.
CANCELLATIONS
To cancel an order not yet shipped contact us by email at PO2.ZinsserNA@irco.com or call 530-273-8888. Please include the original Purchase Order number and Part Number(s) for items ordered. Order cancellations that have shipped but not delivered are also subject to a 20% restocking fee. Thank you for your cooperation and understanding. Shipping and handling costs are not refundable.
REQUIRED INFORMATION FOR PURCHASE ORDERS
If you are an existing Zinsser NA customer, simply include your purchase order (PO) number and your items will be shipped immediately and you will be invoiced. Please include your company name, contact person, PO# and shipping address. Also please provide a notation if you have special shipping requirements.
If you have not ordered from Zinsser NA before, please send your vendor form via email along with your purchase order number. Alternatively you may send bank references. Please complete all of the fields below and if the billing address is different than the shipping address please indicate this in the Additional Comments box.